ACI World's ASQ Customer Experience Awards recognize the world's best airports based on feedback from millions of passengers. Which airports lead the way in cleanliness or easiest journey?
Self-transfer flights are here: Wizz Air steps into the big league, allowing passengers to book a flight through an intermediate destination, including flying luggage from the airport to the final destination
Iberia Airlines updated its customer club terms to offer combined point accumulation for up to seven members in a shared account and faster access to upgrades
Air Cambodia has become Boeing’s newest 737 MAX customer. The new order is the airline’s largest single-aisle purchase, with deliveries supporting jobs, training, and network growth. Boeing: "We are proud to welcome Air Cambodia as our newest 737 MAX customer"
Seattle-Tacoma Airport (SEA), one of the major gateways to the Western United States, is being upgraded with a new terminal, advanced technologies, modern screening stations, and a $546 million baggage claim upgrade: "Lighter, brighter, more efficient and modern customer experience"
American Airlines plans to fly over 12 million customers this winter across 119,000 flights, boosting capacity, winter readiness, and customer-focused upgrades
Wizz Air, the Hungarian low-cost airline, reports its best summer ever with over a thousand flights daily during the summer months. Wizz Air to reopen "All You Can Fly" subscription sales
United Airlines' Q3 report exceeds forecasts with significant profits and loyal customer base; CEO Scott Kirby expects stronger demand and higher unit revenue in Q4
The Miami International Airport has been named the most-improved mega airport in North America in a new ratings-based J.D. Power North America Airport Satisfaction Study
Air Canada shines at the Skytrax Awards
Wizz Air's Amelia chatbot provides personalized service and access to four different languages, with human support available according to regional availability
The airline Wizz Air, which recently returned to Israel with 13 routes, announces a significant update to its customer service, including advanced self-service options and local call rates
