Customer Service

easyJet holidays posted one of the biggest gains in the latest UKCSI, earning a place among the UK's top organizations for customer satisfaction

Emirates has released the first data on the use of the new internet network on its aircraft, reporting impressive customer satisfaction in just seven months

American Airlines has opened a new Provisions by Admirals Club lounge concept at New York JFK Terminal 8, designed for travelers seeking a quick premium stop

Malaysia Airlines has received top recognition from AirlineRatings, highlighting its commitment to safety and customer experience

With customer deposits at an all-time high, Carnival posts record profits and yields, marking 12 straight strong quarters as cost controls and demand momentum drive higher returns

The largest deal of its kind between an airline and a corporate customer is expected to reduce approximately 300,000 tons of carbon emissions over three years

American Airlines launches extensive upgrade to Flagship and Admirals Club lounges, with new seasonal dishes, digital in-seat ordering and expanded culinary offerings for premium passengers

Bulgaria’s main airport has joined an exclusive list of European airports to receive ACI World’s Level 3 accreditation for passenger experience, following major upgrades

Louis Hotels is launching Imperial Island Resort in Paphos, a new 5-star family resort with a “premium all-inclusive” concept. To mark the launch, the chain is offering a 35% discount and a free fifth night

American Airlines has upgraded its mobile app, introducing a new design and enhanced management of all flight services in one place, including airport navigation, booking changes and real-time benefits

Wizz Air's Amelia chatbot provides personalized service and access to four different languages, with human support available according to regional availability

The airline Wizz Air, which recently returned to Israel with 13 routes, announces a significant update to its customer service, including advanced self-service options and local call rates