IATA says 17% of travelers fail to buy airline extras after payment issues, urging carriers to modernize payment strategies as the industry moves toward Modern Airline Retailing
Emirates has officially integrated Crypto.com Pay, supporting Dubai's cashless ambitions and expanding customer payment options
easyJet holidays posted one of the biggest gains in the latest UKCSI, earning a place among the UK's top organizations for customer satisfaction
Emirates has released the first data on the use of the new internet network on its aircraft, reporting impressive customer satisfaction in just seven months
American Airlines has opened a new Provisions by Admirals Club lounge concept at New York JFK Terminal 8, designed for travelers seeking a quick premium stop
Malaysia Airlines has received top recognition from AirlineRatings, highlighting its commitment to safety and customer experience
With customer deposits at an all-time high, Carnival posts record profits and yields, marking 12 straight strong quarters as cost controls and demand momentum drive higher returns
The largest deal of its kind between an airline and a corporate customer is expected to reduce approximately 300,000 tons of carbon emissions over three years
American Airlines launches extensive upgrade to Flagship and Admirals Club lounges, with new seasonal dishes, digital in-seat ordering and expanded culinary offerings for premium passengers
Bulgaria’s main airport has joined an exclusive list of European airports to receive ACI World’s Level 3 accreditation for passenger experience, following major upgrades
Wizz Air's Amelia chatbot provides personalized service and access to four different languages, with human support available according to regional availability
The airline Wizz Air, which recently returned to Israel with 13 routes, announces a significant update to its customer service, including advanced self-service options and local call rates
